Telehealth

Telehealth

We are now accepting new patients via Telehealth!

Neshoba General Hospital will begin offering telehealth services to our clinics on April 2nd, 2020. Patients will now have the opportunity to connect with our providers using a laptop or smart phone from the comfort of their homes. Established patients, who have been evaluated by a Neshoba General clinic provider since February 2019, will have the option to request an appointment through telehealth. This may be achieved by the patient calling their current clinic provider’s phone line.

WHAT IS TELEHEALTH?

Telehealth is the use of live two-way audio and video technology by a health care provider to deliver consultation services to a person located at a different site than the healthcare provider. Most commonly, telehealth uses a smart phone, tablet, or a computer with a built-in microphone and video camera for communication.

WHO IS ELIGIBLE FOR NESHOBA TELEHEALTH?

Established patients and all patients who have been evaluated by a Neshoba Clinic provider in the preceding one year period have the option to request a telehealth appointment. Eligible patients must also carefully read and electronically sign the on-line Telehealth Services Acknowledgment and Consent Form.

HOW TO OBTAIN A TELEHEALTH APPOINTMENT?

Telemedicine services will be available Monday through Friday at all Neshoba Clinics and on Saturdays from 8 a.m. to 6 p.m. and on Sundays from 10 a.m. to 5p.m. at the Urgent Care Clinic. Eligible patients can obtain a telehealth appointment by calling their current Neshoba Clinic phone line. After an appointment is scheduled, an invitation will be sent to the patient via email and text message with further instructions about the appointment.

Resources

WHAT TO EXPECT IN YOUR TELEHEALTH APPOINTMENT

A patient with a telehealth appointment will receive a call from the Neshoba Clinic telehealth provider’s nurse (the triage nurse) approximately 15 minutes prior to the scheduled time of the telehealth appointment. During this call, the triage nurse will review and discuss the patient’s past medical history and current symptoms and make an initial determination if the patient’s condition is suitable for a telehealth provider encounter. If the triage nurse feels the patient should be evaluated in a clinic setting, the patient will be given an expedited appointment slot at the nearest available Neshoba Clinic that is appropriate for evaluating the patient’s condition. A general description of conditions that are not suitable for a telehealth encounter are described below in this overview.

If the triage nurse determines the patient’s condition is suitable for a telehealth provider encounter, the telehealth encounter will proceed as scheduled. The telehealth provider will consult with the patient through an audio and video encounter. The encounter will be similar to an in-clinic encounter in many ways. The telehealth provider will ask you questions and evaluate your condition and may prescribe necessary treatment. As with an in-clinic encounter, it is important that the patient provide complete information and answer all questions truthfully and completely. If the telehealth provider determines the patient should be evaluated in the clinic setting, the patient will be given an expedited appointment slot at the nearest available Neshoba Clinic that is appropriate for evaluating the patient’s condition. An in-person clinic visit may be necessary because of the nature of the patient’s condition or because of the limitations of telehealth described below in this overview.

Telemedicine services will be available Monday through Friday at all Neshoba General Clinics during designated times with our providers. Also, on Saturdays from 8am to 6pm and Sundays from 10am to 5pm at Urgent Care. Call your Neshoba General provider’s phone number where you can schedule a telehealth appointment. Once scheduled, an invitation will then be sent to the patient via email and text message with further instructions. The patient will receive a phone call from the provider’s nurse to review past medical history and current symptoms approximately 15 minutes prior to the scheduled video call with the provider. If the triage nurse or provider feel that the complaint should be evaluated in the clinic setting, the patient will be given an expedited appointment slot at the nearest available clinic.

Additional information will be available on our website at www.neshobageneral.com.

For answers to questions about the telehealth program, please do not hesitate to call the Neshoba Medical Associates at 601-663-1210.



Telehealth visits are not limited to the list provided. This list only serves as a guide of the conditions that we currently consider appropriate for our new telehealth service:

Abscess

Acid Reflux

Allergies

Animal/Insect bite

Arthritis

Asthma

Backache

Bronchitis

Cellulitis

Cold/URI

Constipation

Cough

Croup

Diarrhea

Dizziness

Eye Infection/Irritation

Fever

Flu

Gas

Gout

Headache/Migraine

Joint Pain/Swelling

Medication Refills

Poison Ivy/Oak

Rash

Respiratory infection

Sinusitis

Skin injury

Sore throat

Sprains & Strains

Menstrual issues

Yeast infection

Sports injury

Depression/Anxiety

Urinary tract infection Symptoms

PRIVACY CONCERNS

Neshoba makes reasonable and appropriate efforts to safeguard the privacy and security of a patient’s protected health information during the telemedicine visit. Patients are responsible for ensuring the privacy of a telemedicine visit on their end by taking reasonable precautions at the location where the patient is located during the telemedicine encounter

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While you're busy planning your family's life, couldn't you use a little help planning your family's health? At Neshoba General, we are growing our family of providers to help you meet the ever changing and demanding needs you have in order to keep your family healthy and well.

With convenient locations, more physicians, specialty services and even an urgent care center ready to provide you with fast care without the emergency room wait, you can count on Neshoba General. Visit each of our clinic pages and discover what Neshoba General's team of professional and caring physicians can do to help you and your family.

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